We are confident that you will be satisfied with your purchase most of the times, but since we are all humans, we understand that occasionally a mistake can be made from item selection to boxes being handled the wrong way or any other steps in between.
We value your business with us and we’d like to keep you happy.
Important! We will not accept any return package without a proper RMA clearly displayed on the box.
Great care and steps are involved in packaging your selection to boxes that don’t come pre-designed for your order.
We use excessive amount of bubble wraps to ensure that your items are received in the order that they leave our warehouse.
However, when your items are damaged en-route, we will assume responsibility and give you full store credit.
Following are conditions in which we will give store credit.
1. Items were damaged en-route.
2. Items look like they were originally defective.
3. Order is wrong, these are not the items I ordered.
For returns of other nature will be subjected up to 15% restocking fee of the product value + the cost of the shipment back to us.
*Note that you have 15 days to notify us from the shipment date.
Please follow the direction on Orders page of your My Account page to process any returns.
*Note! You have 15 days from the shipment date. Not from the date of the arrival of package
When an item is damaged or unwanted, go into your account and request a return, then we will send you an RMA number within 15 days of shipping date, and from there we will be able to issue a store credit, we can’t give you a card or cash refund.
In the case of the item being unwanted or something different from what you’ve expected, you can send it back with an RMA number but there will be a 15% re-stocking fee.
In the case a customer wants an exchange we are unable to fulfill that request, and instead we will be able to issue store credit, but once again there will be a 15% restocking fee because it is an unwanted item.Shared responsibilities and partnership is the thread that help us keep our prices low and ensures you get your high quality stock on time,everytime.
**check your order over before you place them**
If there is a problem please contact customer service.
*Should you decide to refuse the package because of the extra taxes, or any other reason, we will regrettably deny any requests